General Terms and Conditions

§ 1 General, Scope

1. These General Terms and Conditions (GTC) apply to all our business relationships with our customers.

2. Our GTC apply exclusively. Deviating, conflicting, or supplementary GTC of the customer will only become part of the contract if we have expressly agreed to their validity in writing.

 

§ 2 Offers

1. Our offers are non-binding and without obligation.

 

§ 3 Appointment Scheduling, Treatments

1. Treatments are provided upon request and by appointment for all legally competent persons aged 18 and over. For persons under 18, the consent of the legal representatives is required.

2. If the customer wishes a specific appointment, we will try to accommodate this request. However, due to the high volume of appointment requests, this is not always possible.

3. Agreed appointments are binding for both parties.

4. The treatment duration and scope are as per our offer and price list and are determined based on prior individual consultation and skin condition. We provide treatment recommendations, but the customer decides on the type of treatment. The treatment is carried out properly and professionally following a prior skin diagnosis and treatment recommendation.

5. If we cannot keep an appointment for reasons beyond our control or due to force majeure, the customer will be informed immediately, provided that the contact details on file allow for timely communication. In such cases, we are entitled to reschedule the appointment at short notice or withdraw from the contract. Our statutory rights to withdraw and cancel remain unaffected.

 

§ 4 Customer's Delay in Appointment

1. Appointments must be canceled at least one business day in advance for any reason. If an appointment is not canceled in time, the following applies:

   a) If canceled within 24 hours before the scheduled treatment, the customer is obliged to pay 50% of the treatment price.

   b) If the customer does not show up for the scheduled treatment and fails to cancel the appointment at least 24 hours in advance, we are entitled to charge the customer for the missed appointment in accordance with § 615 BGB. The customer has no right to compensation.

2. The treatment begins when the customer enters the treatment room. If the customer arrives late, the right to treatment only applies for the remaining treatment time. We are also entitled to charge for the full treatment time if the treatment must be concluded on time due to a subsequent appointment.

 

§ 5 Prices and Payment Terms

1. Unless otherwise agreed, our current price list at the time of contract conclusion applies.

2. Payments for cosmetic care treatments and/or purchase prices are due immediately after the treatment or upon delivery of the goods, either in cash or by EC card. This also applies to the sale of vouchers.

3. In justified cases, appointments can only be accepted with advance payment.

 

§ 6 Warranty

1. Products used during treatment are tailored to the needs of the customer's skin type. However, no guarantee can be given regarding compatibility and success, as the treatment outcome depends on the individual skin condition. This particularly applies if the customer does not provide accurate or truthful information during the initial consultation, especially regarding allergies, intolerances, skin diseases, or contagious infectious diseases.

2. The customer must report obvious treatment defects within 10 calendar days after discovering the defect. Otherwise, warranty claims are excluded.

3. Customer's complaints must be in writing to be effective.

4. Otherwise, the customer's warranty claims are governed by statutory provisions.

 

§ 7 Liability

1. The customer's claims for damages expire three years after the contractually stipulated end of the treatment. If the customer is aware of a defect, they must report it within 3 months. After this period, claims can only be made if the customer was prevented from meeting the deadline through no fault of their own.

2. All claims for damages expire three years after they arise. This does not apply to claims arising from tort.

3. Our liability and that of our employees and agents for contractual breaches and torts are limited to intent and gross negligence. This does not apply to the breach of essential contractual obligations. In cases of slight negligence, liability is limited to the foreseeable, typically occurring damage.

4. The above limitations of liability do not apply to claims under the Product Liability Act or in cases of injury to life, body, or health.

 

§ 8 Sale of Goods

1. Retention of Title: The goods remain the property of the seller until full payment has been made.

2. Defects in Goods: The statutory provisions apply to warranty claims. In the case of legitimate manufacturing defects, the customer receives a replacement. Other claims are excluded.

3. Exchange of Goods: Promotional items, custom-ordered, or already used goods are excluded from exchange. Exchanges are only possible upon presentation of proof of allergy.

 

§ 9 Gift Vouchers and Promotional Offers

1. Gift vouchers cannot be redeemed for cash. The voucher claim expires three years after the regular limitation period under § 195 BGB. The limitation period begins at the end of the year in which the voucher was issued.

2. Promotional offers are valid only within the advertised period and must be used within that time or as long as stocks last.

3. Special promotions can be terminated without notice. Unlimited promotions end no later than 4 weeks after the announcement. All special promotions are valid only while stocks last.

 

§ 10 Reservation of Changes

1. We reserve the right to make changes to the nature and scope of treatments and prices.

 

§ 11 GTC, Price List

1. Upon the release of new GTC or new offer and price lists, all previous versions become invalid. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

 

§ 12 Final Provisions

1. The customer is entitled to set-off or retention rights only if their claim has been legally established or is undisputed.

2. The customer is not entitled to assign their claims from the contract.

3. Deviations from the general terms and conditions must be in writing.

4. The place of performance and jurisdiction is the location of the beauty salon.

5. If one or more of the above provisions are invalid, the validity of the remaining provisions remains unaffected. This also applies if part of a provision is invalid while another part remains effective. The invalid provision shall be replaced by a regulation that comes closest to the economic interests of the contractual parties and does not contradict the remaining contractual agreements.